Privacy Policy

1. Who we are

Sendrave (“we,” “us,” or “our”) operates a non-custodial automation platform for Bybit P2P vendors. For privacy inquiries, contact privacy@sendrave.com.

2. Information we collect

Information you provide

• Account details such as name, email address, business name, and password (stored in hashed form).
• Support communications and feedback you send to us.
• Billing and subscription information where applicable.

Information from connected services

When you connect third-party accounts, we may receive and process:

• Bybit P2P trade alerts, order metadata, and API credentials you supply.
• Payout status, transaction references, and account identifiers from Nomba, Paystack, or similar providers.
• Configuration settings for automation rules you enable in Sendrave.

Information collected automatically

• Device and browser type, IP address, and general location derived from IP.
• Log data such as pages visited, actions taken, timestamps, and error reports.
• Cookies and similar technologies used for authentication, security, and analytics.

3. How we use information

We use personal information to:

• Provide, maintain, and improve the Service, including payout orchestration and dashboards.
• Authenticate users, prevent fraud, and protect platform security.
• Communicate about your account, product updates, and support requests.
• Comply with legal obligations and enforce our Terms of Service.
• Analyze aggregated usage to improve reliability and user experience.

We do not sell your personal information. We do not use your connected payout credentials to move funds except as instructed by automation rules you configure in your own accounts.

4. Legal bases (where applicable)

Where required by law (including Nigeria’s Nigeria Data Protection Act and, where relevant, the EU/UK GDPR), we process personal data based on contract performance, legitimate interests (such as security and product improvement), legal obligation, and consent where you have provided it—for example, for optional marketing communications.

5. How we share information

We may share information with:

• Service providers who assist with hosting, email delivery, analytics, payment processing, and customer support, under contractual confidentiality obligations.
• Third-party platforms you connect as necessary to deliver integrations you authorize.
• Authorities when required by law, court order, or to protect rights, safety, and security.
• Business transfers in connection with a merger, acquisition, or asset sale, with notice where practicable.

6. Data retention

We retain personal information for as long as your account is active or as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements. Log and security data may be retained for a shorter or longer period based on operational and legal requirements.

7. Security

We implement administrative, technical, and organizational measures designed to protect personal information, including encryption in transit, access controls, and monitoring. No method of transmission or storage is completely secure; you are responsible for protecting your account credentials and API keys.

8. International transfers

Your information may be processed in countries other than your own, including where our infrastructure or service providers operate. Where required, we use appropriate safeguards for cross-border transfers.

9. Your rights and choices

Depending on your location, you may have the right to:

• Access, correct, or delete personal information we hold about you.
• Object to or restrict certain processing, or withdraw consent where processing is consent-based.
• Request a copy of your data in a portable format.
• Lodge a complaint with a supervisory authority.

To exercise these rights, contact privacy@sendrave.com. We may verify your identity before responding.

10. Cookies

We use essential cookies for session management and security. We may use analytics cookies to understand how the Service is used. You can control non-essential cookies through your browser settings; disabling essential cookies may affect functionality.

11. Children

The Service is not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe a child has provided us data, contact us and we will take appropriate steps to delete it.

12. Changes to this policy

We may update this Privacy Policy from time to time. We will post the revised policy on this page and update the “Last updated” date. Material changes may be communicated via email or in-product notice where appropriate.

13. Contact

For privacy questions or requests, email privacy@sendrave.com.